Referral Process

At Unity Care Solutions, we understand that every individual who requires care is unique and we ensure that this is at the forefront of everything we do. This starts from the first point of contact and continues throughout the referral and start up process.

  • 1. Initial Enquiry

    Unity works with private clients as well as Social Services and Clinical Commissioning Groups. This means you can contact us direct. You don’t need to be referred by a doctor, hospital or other healthcare agency. Whether you contact us by telephone or email, we will discuss with you your immediate needs and the type of

  • 2. Initial Quote

    The initial quote is provided to give you an indication of the care package costs based on the information provided within the initial enquiry.

  • 3. Initial Care Needs Assessment

    The next stage is for one of our specialist team from your local office to come and meet with you to complete the initial care needs assessment. The assessment might take place at home, or perhaps in hospital. They will ask a lot of questions about health, mobility and other relevant aspects of daily life.

  • 4. Identification and selection of suitable nurses or care workers

    This part of the process is very important. You will have a close relationship with your care team, so we work with you to make sure we select the right people. Following the initial care needs assessment, the office team will look to identify which members of our highly skilled staff team would be best

  • 5. Care Plan

    Following the initial care needs assessment, we will start developing your bespoke care plan document along with all relevant risk assessments and protocols needed to ensure the staff team can deliver the right care for you at all times. With your permission, we will liaise with the other professionals and specialists that are important to

  • 6. Meet the team

    Once we have identified staff members that we feel would be right for you, we will arrange a ‘meet & greet’ visit with each of them. This will give you the opportunity to put a face to a name and start getting to know each other. We will then discuss this visit with you to

  • 7. Client specific training

    After the staff team is confirmed, our nurse case manager will arrange any client specific clinical training that may be required. This ensures that your team adapt their current skillset to be able to meet all your care and medical needs in a way that is right for you.

  • 8. Ongoing Case Management and Support

    Once your care plan has been agreed and the package of care commences, you will have a dedicated co-ordinator and nurse case manager who will look after you and the staff and oversee your full package of care on an ongoing basis. We carry out regular reviews, ensure your care plan remains current and up-to-date,


Unity Care Solutions is regulated by the Care Quality Commission (CQC) and ensure we are meeting our regulatory requirements at all times.
We are a trusted provider by various NHS clinical commissioning groups (CCG’s) as well as social services teams
We have a specialist HR support team who also help in ensuring our company policies and procedures are regularly reviewed and updated to continue meeting the latest legislation and requirements
We have our external Health & Safety representatives to ensure we are always working to the highest and safest standards

We have the experience to deliver nurse or carer support services:

Complex Care

Social Care

Home Care

Learning Difficulties

Get in touch today

Speak to a member of our friendly operations team based near you.